A Customer Loses Job After Many Complaints To Comcast
Everyone has to deal with the cable company or other utility service at some time or another. But I think it's safe to say this man will never want anything to do with Comcast again.
After many complaints to Comcast over time, a man by the name of 'Conal' was fed up and put in yet another complaint call to Comcast. He had been billed almost $2,000 in incorrect charges, like services he didn't agree to and equipment he never asked for.
He had called to cancel in the past but the rep that he spoke with convinced him to stay on as a Comcast customer. Finally, on February 6th, 2014, he made the call to Comcast that would change everything, not just his cable service.
He went above customer service's head and spoke to the Controller at Comcast in attempt to cancel his services once and for all. Conal finally thought he was getting somewhere...but he probably didn't expect 'somewhere' to be in the unemployment line.
After he filed his complaint with the Controller at Comcast, they reached out to his employer to tell them about the complaint. That's not something you hear about everyday, and how the heck did they know where he worked? Turns out, Conal works for a very prestigious law firm, who also happens to do business with Comcast, there's the connection. Comcast says he 'name dropped' his company during one of the phone calls, he insists he did not.
Comcast will not release e-mails or audio recordings to counter Conal’s claim that he didn’t use the name of his employer.
[UPDATE] An update on this story just came through...we now know the name of Conal's firm is Price Waterhouse Coopers, or PwC. They have released a statement on Conal's termination of employment.
In a statement to Ars Technica, a rep for PwC explains that the company “terminated Conal's employment after an internal investigation concluded that Mr. O’Rourke violated PwC’s ethical standards and practices, applicable to all of our people. The firm has explicit policies regarding employee conduct, we train our people in those policies, and we enforce them. Mr. O’Rourke’s violation of these policies was the sole reason for his termination.”
Well, they didn't say much, but at least they said something...I'm sure there will be more to this story as it unfolds.