customer service

Big Banks Cause Major Headaches
Long ago in New Bedford we had NBIS, the New Bedford Institution for Savings Bank. A local friendly bank that made things easy for its customers I remember that people loved going there and rarely had any complaints.
NOw, in 2013 , complaints are everywhere about the big banks and the way they do bus…
No More Talking To Automated Operators, Try Dial A Human
Do you know how many times I dread talking to customer service? You get a prompt menu voiced by an overly excited robot that seems to want to help you, but takes forever giving you the necessary number to press, or doesn't have the common courtesy to even listen to your vocal response to its q…